Payment Options

The City of Syracuse offers a variety of convenient payment options for our residents. Simply choose the option that best suits your needs.

Pay Online

Our process has changed and you will need to go to syracuseks.frontdeskgworks.com and set-up an account (step by step instructions down below).  Then you will be able to set-up payment preferences and make your payment as you previously did here.  Please contact our office with any questions or concerns.  We apologize for any inconvenience.

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.

Automatic Bank Draft

The worry-free way to pay your bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. To set up Automated Bank Draft, simply go to syracuseks.frontdeskgworks.com and create an account (step by step instructions down below).  Then you will be able to set-up your payment preferences and your autopay.  Please contact our office with any questions.

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, money orders or credit cards. There is a $1.95 fee for any credit card transactions.  To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.